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BODY Return Policy
At BODY, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ve made our return process simple and hassle-free.
Eligibility for Returns
- Products can be returned within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with all tags and labels intact.
- Certain items are non-returnable for hygiene reasons, including:
- Personal care items (e.g., creams, lotions, breast pumps)
- Opened packs of diapers or wipes
- Undergarments (e.g., nursing bras)
- Gift cards
How to Initiate a Return
- Contact Customer Support:
- Email: care@bodybypori.com
- Phone: 09644777222
- Live Chat: Available on our Facebook page
- Provide your order number and the reason for the return.
- Our team will guide you through the next steps, including generating a return label (if applicable).
Return Shipping
- If the return is due to a mistake on our part (e.g., wrong or defective item), we will provide a prepaid return shipping label.
- For other returns, the customer is responsible for return shipping costs.
Refund Process
- Refunds will be issued to the original payment method within 5–7 business days after the returned item is received and inspected.
- Shipping fees (if any) are non-refundable, except in cases where the return is due to our error.
Exchanges
- If you’d like to exchange an item, contact us to check availability.
- Exchanges follow the same process as returns, and we’ll ship the replacement item once the original is received and inspected.
Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 3 days of delivery.
- Provide photos of the damaged product and its packaging to help us resolve the issue quickly.
For additional assistance, please contact our customer support team at care@bodybypori.com or 09644777222. We’re here to help!
Thank you for shopping with BODY!